Our policy regarding refunds and returns

1. Two Types of Purchases

Please identify which you paid for:

• App subscriptions / in-app purchases — HuaKya Premium, InOutRegister Pro, Phirti Premium, billed by Apple or Google
• Professional services — consulting, custom software, retainers, or other work invoiced by A3 Innovations

Digital subscriptions are not physical goods and cannot be “returned.” Rights you have under Indian consumer law or store rules that cannot be waived still apply.

2. App Store and Google Play (HuaKya, InOutRegister, Phirti)

If you subscribed or bought Premium/Pro through Apple or Google:

• Payment, taxes, cancellation, and refunds are handled by Apple or Google under their terms
• Cancel auto-renew in your Apple ID or Google Play account settings. Deleting the app or your in-app account does not cancel the store subscription
• Request a refund through Apple Report a Problem or Google Play’s refund/subscription tools. We cannot always reverse a store charge ourselves
• Free-plan limits, trials, and complimentary periods are not cash refunds
• We do not refund “change of mind” for time already used on a billing period except as Apple or Google require or allow

If a store refund is issued, we may remove paid-plan access to match the store’s decision.

3. Consulting and Custom Work (Invoiced by Us)

For services billed directly by A3 Innovations (not through the app stores), sales are generally final because work is custom and time-based. We may consider refunds case by case:

• Cancellation before work starts, if requested promptly after payment (typically within 48 hours) and no costs have been incurred
• We fail to deliver agreed services due to our material breach and do not remedy after written notice
• Mutual written agreement

Refunds are generally not given for change of mind, change of requirements, work already performed, completed deliverables, or results that follow your specifications. Partial refunds may subtract work done and third-party costs (licenses, cloud, contractors).

Raise issues within 14 days of delivery where you seek a refund. We typically will not consider refunds more than 30 days after completion or delivery, unless a signed contract or mandatory law says otherwise.

How to request (consulting only)

1. Email contactus@a3innovations.in with subject “Refund Request”
2. Include invoice/order reference, date, amount, payment method, and reason
3. We review within 5–7 business days
4. If approved, we refund to the original method where practical (card 10–14 business days; bank or wallet timing varies)

4. Chargebacks

Contact us or the store first. Unjustified chargebacks on consulting invoices may lead to suspension of work and recovery of fees. Store chargebacks follow Apple/Google processes.

5. Changes

We may update this policy by posting a new version here. Continued use after a change means you accept it for future purchases, except where a signed order or store terms control.

6. Contact